FAQ - Frequently Asked Questions

With Perlas Go, paying your utility bills costs nothing.

You can see the full price list here.

When paying a service provider for the first time, simply scan the barcode on the bill. If there is no barcode or it’s not possible to scan it, use the search function in the list of service providers. If you cannot find the required service provider, you can make a payment transfer by specifying the recipient’s account number and the purpose of the payment.

After logging into your Perlas Go account, you will see the menu icon (the “three dots”) in the top right corner. Tap on it, select “Add payment list,” create a name for the list, and that’s it – you can add your desired payments.

The number of payment lists is not limited.

Yes! You can pay not only your own bills but also the bills of your relatives. To make it easier to track expenses, you can create separate payment lists.

Yes, if the service provider allows it. When you make a payment, you will see whether the field with the payable amount can be adjusted or not.

The minus sign in front (of the amount) indicates that the system has registered an overpayment.

It’s possible that last month’s bill was not paid on time. Therefore, when the service provider did not receive the payment by the specified date and was preparing the new bill, they included the previous amount as a debt. We recommend not leaving bill payments for the last day of the month and paying the bill by the 27th of the current month. If you have already paid the debt, simply adjust the payable amount.

The service provider receives information about the payment within one to two business days. If the payment is delayed, please contact us or the service provider, and we will confirm the payment settlement date for you.

Each service provider updates data at a different time. Typically, data for the previous month is updated by the 20th of the current month.

It is possible, but in this case you will only be able to make the payment at the Perlas terminal.

You can pay the payment list by logging into your online banking or in cash at a Perlo terminal (standard service fees apply at the terminal).

You can find a map of Perlas terminals in your mobile app.

Yes, persons under the age of 18 can use the app, but cannot make payment transactions.